In this episode of The Profitable Practice Podcast, I share my my thoughts on how administrative work wastes your time and cripples your practice growth. As a business owner, you have to make your time count – don’t waste it on tasks that others can be trained to do. We were short on reception staff […]
Operations + Administration
In this episode of The Profitable Practice Podcast, I talk about my experience hiring my first clinical associate and why I wish I had done it much sooner. I am not a unicorn… another practitioner could help me serve my patients better. The first thing you think is, “I need help.” The second thing you […]
In this episode of The Profitable Practice Podcast, I share the key business metrics that a clinic owner should be tracking in order to make informed and growth oriented decisions in their business. These are the metrics I use in my own clinics and I teach my clinic owner coaching clients to leverage. Let’s talk […]
In this episode of the Profitable Practice Podcast, I discuss the elements of a basic onboarding process for your new patients. Having a clear, well thought out process for welcoming new patients to your practice is KEY to making a good first impression and building trust with your new patient. 🙂
In this episode of the Profitable Practice Podcast, I share how I streamlined our clinic reception operations to the point that there is a seamless transition between myself and my admin staff. I share our 4 essential front desk processes and my leadership approach that keeps things on track as efficiently as possible.